This Privacy Policy explains how AxiomGridSolutions collects, uses, discloses, and safeguards your information when you use our PDF Editor software and visit our website.
Welcome to AxiomGridSolutions ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or our practices with regard to your personal information, please contact us at [email protected].
This Privacy Policy applies to all information collected through our PDF Editor software, our website axiomgridsolutions.com, and any related services, sales, marketing, or events (we refer to them collectively in this Privacy Policy as the "Services").
Please read this Privacy Policy carefully as it will help you understand what we do with the information that we collect.
We collect personal information that you voluntarily provide to us when you:
Our PDF Editor software processes your documents locally on your device. We do not upload, store, or have access to the content of your PDF documents unless you explicitly choose to share them with us for technical support purposes.
The personal information we collect may include:
| Information Category | Examples |
|---|---|
| Contact Information | Name, email address, phone number, mailing address |
| Payment Information | Billing address, payment method details (processed by secure third-party payment processors) |
| Account Information | Username, password, license key, activation information |
| Technical Information | IP address, browser type, operating system, device information |
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include:
We use personal information collected via our Services for a variety of business purposes described below:
We may share your information in the following situations:
Your PDF documents remain on your local device. We never access, upload, or share the content of your documents unless you explicitly send them to us for troubleshooting purposes.
We use the following categories of third-party services:
| Service Category | Purpose | Data Shared |
|---|---|---|
| Payment Processing | Process transactions and prevent fraud | Payment information, email address |
| Email Services | Send transactional and marketing emails | Email address, name |
| Analytics | Understand software usage patterns | Anonymous usage data |
| Hosting Services | Website and database hosting | Account information, usage data |
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.
| Data Type | Retention Period | Reason for Retention |
|---|---|---|
| Account Information | As long as your account is active + 2 years | To provide ongoing services and support |
| Purchase Records | 7 years | Legal and tax compliance requirements |
| Support Communications | 3 years | To maintain support history and improve services |
| Analytics Data | 2 years | To analyze and improve our software |
Depending on your location, you may have certain rights regarding your personal information:
To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within 30 days.
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
If we become aware that we have collected personal information from children under age 16 without verification of parental consent, we take steps to remove that information from our servers.
We use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Services may become inaccessible or not function properly.
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible.
We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.
If you have questions or comments about this Privacy Policy, you may contact us at:
3 Fifeshire Rd, Toronto ON M2L 2G4, Canada
We aim to respond within 48 hours
You have the right to make a complaint at any time to your local data protection authority. However, we would appreciate the chance to address your concerns first, so please contact us before approaching any regulatory authority.