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Refund Policy

Our commitment to customer satisfaction. Learn about our 30-day money-back guarantee and refund procedures.

Last Updated: December 2025

1. 30-Day Money-Back Guarantee

AxiomGridSolutions offers a comprehensive 30-day money-back guarantee for all purchases of our PDF Editor software. We are confident that you will find our software meets your needs, but if you're not completely satisfied, we offer a full refund within 30 days of your purchase.

Key Points:

  • 30-Day Period: Refunds are available within 30 days of purchase
  • Full Refund: 100% of the purchase price will be refunded
  • No Questions Asked: Simple, straightforward refund process
  • Multiple Payment Methods: Refunds issued to original payment method

2. Eligibility Criteria

2.1 Qualifying for a Refund

To be eligible for a refund, your request must meet the following criteria:

  • Request is made within 30 days of the original purchase date
  • You have not violated our Terms of Service
  • The software has not been used for commercial purposes beyond evaluation
  • You have not previously received a refund for the same product
  • The license key has not been shared or transferred

2.2 Refund Process Timeline

Step Timeframe Description
Refund Request Submission Within 30 days of purchase Submit request via email to [email protected]
Request Processing 1-3 business days Our team reviews and processes your request
Refund Issuance 5-10 business days Refund issued to original payment method
Funds Availability Varies by payment method Credit card: 3-5 days | PayPal: 24-48 hours

Important Note:

After 30 days from the date of purchase, we cannot offer refunds for any reason, including but not limited to technical issues, compatibility problems, or change of mind. We recommend thoroughly testing the software during the trial period.

3. How to Request a Refund

1

Gather Information

Collect your order number, purchase date, and email used for purchase

2

Contact Support

Email [email protected] with your refund request

3

Provide Details

Include order details and reason for refund (optional)

4

Receive Confirmation

We'll process your request and send confirmation within 24 hours

3.1 Required Information

When requesting a refund, please include the following information:

  • Full Name: As it appears on your order
  • Email Address: Used for the purchase
  • Order Number: Found in your purchase confirmation email
  • Date of Purchase: When you made the purchase
  • Reason for Refund: Optional, but helps us improve

Email Template for Refund Request:

Subject: Refund Request - Order #[Your Order Number]
Body:
Dear AxiomGridSolutions Support,

I would like to request a refund for my purchase of AxiomGridSolutions PDF Editor.

Order Details:
- Order Number: [Your Order Number]
- Date of Purchase: [Purchase Date]
- Email Address: [Your Email]
- Product: PDF Editor [Basic/Standard/Premium]

Reason for refund: [Optional - helps us improve our service]

Thank you,
[Your Full Name]

4. Non-Refundable Items & Situations

4.1 Items That Cannot Be Refunded

  • Renewals: Subscription renewals or license extensions
  • Upgrades: Upgrade fees from one plan to another
  • Bundles: Individual components of software bundles
  • Gift Purchases: Software purchased as a gift for others
  • Enterprise Licenses: Custom enterprise or volume licenses

4.2 Situations Where Refunds Are Not Granted

Situation Reason
Violation of Terms If you violate our Terms of Service or End User License Agreement
Duplicate Purchase Accidental duplicate purchases (contact support for assistance instead)
Expired Refund Period Requests made after 30 days from purchase date
Fraudulent Activity Suspected fraudulent purchases or chargebacks
Technical Requirements Failure to meet minimum system requirements (listed on product page)

Alternative Solution:

If you're experiencing technical issues or need help with the software, we encourage you to contact our technical support team at [email protected] before requesting a refund. Many issues can be resolved quickly with our assistance.

5. Processing Time & Refund Methods

5.1 Refund Processing Timeline

Once your refund request is approved, here's what you can expect:

Payment Method Processing Time When You'll See Funds
Credit/Debit Card 5-10 business days Depends on your bank's processing time (usually 3-5 days)
PayPal 24-48 hours Immediate to your PayPal balance
Bank Transfer 7-14 business days International transfers may take longer
Other Payment Methods 7-10 business days Varies by payment processor

5.2 Currency and Exchange Rates

  • Refunds are issued in the original currency of purchase
  • Exchange rates may apply if your card uses a different currency
  • Any currency conversion fees are the responsibility of the customer
  • Refund amounts may vary slightly due to exchange rate fluctuations

6. Software Deactivation After Refund

6.1 What Happens After Refund

Upon successful refund processing:

  • License Deactivation: Your license key will be deactivated immediately
  • Software Functionality: The software will revert to trial mode
  • Account Access: You will lose access to premium features
  • Updates: You will no longer receive software updates
  • Support: Technical support access will be terminated

Important Notice:

Once your refund is processed and your license is deactivated, continuing to use the software may constitute copyright infringement. We recommend uninstalling the software if you no longer wish to use it.

6.2 Data Retention

After refund processing, we retain minimal information for legal and accounting purposes:

  • Purchase records: 7 years (tax compliance)
  • Refund transaction records: 7 years
  • Communication records: 3 years
  • Personal information: 2 years after refund

7. Technical Issues & Support Alternatives

7.1 Before Requesting a Refund

We encourage you to contact our support team if you're experiencing issues:

1

Check Requirements

Verify your system meets minimum requirements

2

Contact Support

Email [email protected] with details

3

Try Solutions

Our team will provide troubleshooting steps

4

Evaluate Options

If issues persist, consider refund or alternative solution

7.2 Common Issues & Solutions

Issue Possible Solution Support Contact
Installation Problems Run as Administrator, disable antivirus temporarily [email protected]
Activation Issues Check internet connection, verify license key [email protected]
Performance Problems Update drivers, check system resources [email protected]
Feature Questions Consult documentation, watch tutorial videos [email protected]

8. Contact Information

Refund & Billing Support

Email: [email protected]
Response Time: 24-48 hours during business hours
Business Hours: Monday-Friday, 9AM-6PM GMT
Address: 3 Fifeshire Rd, Toronto ON M2L 2G4, Canada

Technical Support

Email: [email protected]
Response Time: 24 hours or less
Business Hours: Monday-Friday, 9AM-6PM GMT
Priority Support: Available for Premium plan customers

8.1 What to Include When Contacting Us

  • For Refund Requests: Order number, purchase date, email address
  • For Technical Issues: Error messages, screenshots, system information
  • For General Inquiries: Clear description of your question or concern

Fraud Prevention:

To protect against fraud, we may request additional verification before processing refunds. This may include asking for identification or purchase verification. We appreciate your understanding in helping us maintain security.